Shipping policy

Shipping and delivery

Digital resources

Digital products are delivered electronically; no physical item will be shipped. After a successful checkout, access is provided through the order-confirmation flow and/or the email address entered at checkout. If you do not receive access, check your spam or promotions folder and confirm that the email address on your order is correct. Then contact nicholas@roho.io with your order number. Do not send payment-card information by email.

Made-to-order physical products

ROHO physical products are made to order by a third-party production and fulfillment partner. This reduces unnecessary inventory, but it means production begins after an order is placed and products may ship from a location different from ROHO's business address.

Most made-to-order products require an estimated 2–5 business days for production before shipping. Shipping time is additional and depends on destination and the service displayed at checkout. These are estimates, not guarantees, and can change because of order volume, stock, weather, customs, carrier delays, or other conditions outside our control.

When tracking is available, it will be sent to the email address used at checkout. Products in the same order may arrive in separate packages.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address is incorrect. We cannot promise that an address can be changed after production begins. Reshipping costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

International orders

International orders may be subject to customs duties, taxes, import fees, or carrier charges imposed by the destination country. Unless checkout expressly states that duties are prepaid, the recipient is responsible for these charges. Customs processing can delay delivery.

Delays or missing packages

If the estimated delivery date has passed, review the tracking information first. If there is still no delivery after the carrier's normal update period, contact nicholas@roho.io with your order number. We will investigate with the production partner and carrier. Lost-package claims are time-sensitive, so please contact us promptly.